After decades, the material on the sectional Michael started peeling away.
“My wife could just rest her mind here as we are watching television and it started peeling right in here,” Michael Brininstool stated.
Where his furniture difficulty started Michael showed NBC 7 Responds. “And it just boils off and then you’ll find it anywhere, on the floor, the kitchen, the toilet, and clothing,” he said.
The seat, sofa and ottoman are covered in what’s called “bonded leather.” NBC 7 Responds along with additional NBC Consumer Units around the country are reporting on customers’ problems with “bonded leather.”
Wanting to learn more and why it is widely used to make furniture, we all sat down with Jerome’s Furniture CEO Brian Woods.
“They take the extra leather and shred it up and it is blended with essentially a bonding compound on the rear of a film paper to offer it that leather look and texture,” Woods said. “It really gives clients that leather appearance and that leather feel at an incredibly reasonable price.”
Woods said “bonded leather” has been on the market less than ten decades but makes up about 15-20% of the store’s leather furniture sales, including the selling to Michael Brininstool. The warranty does not cover leather that was paring although Michael said he paid extra for a protracted warranty.
“This is not $10 million furniture however we don’t anticipate it to fail in three-and-a-half decades,” Michael explained.
NBC 7 Responds showed images of Michael’s furniture.
“It’s disappointing and my heart breaks to find this sort of thing,” Woods said.
Woods told NBC 7 Responds “bonded leather” is durable but also delicate, having certain care conditions. “Once you’ve got one small peel, just a small peel, then that’s it,” he said. “It’s very difficult to stop.”
Woods said Jerome’s established a minute-and-a-half video, to educate their clients about the material. Woods said buyers are directed to it whenever they buy anything made from “bonded leather.”
To find the full movie made by Jerome’s Furniture, click here.
When asked if clients are to blame for your paring “bonded leather,” Woods replied, “I’m not saying that they did anything wrong, what I’m saying is that it is delicate.”
This is much more than simply a Jerome’s problem. Based on import statistics in the United States Census Bureau, a majority of leather furniture imports, including “bonded leather” come in China and similar chairs and sofas are offered across the U.S.
Consumer Bob asked Woods whether or not Jerome’s is reconsidering selling goods produced with “bonded leather.” Woods responded, “I’m re-thinking how much of this variety we have and making sure we are diligent with the maker quality with the variety that we do carry.”
In terms of Michael’s scenario, he had been offered a refund for his furniture that was peeling however because we pointed out that Michael said he had never seen the maintenance movie or another care directions, Jerome’s agreed to refund all of his money.